Terms of Service

By accessing or using 3LAY (the “Service”), operated by Interlace Systems LLC (“Company,” “we,” “us,” or “our”), you (“Customer,” “you,” or “your”) agree to these Terms of Service (“Terms”). If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

Electronic acceptance. When you check the acceptance box during onboarding or on the legal acceptance screen, we record your agreement, the Terms version (2026-06-24), timestamp, and account identifier in our database and audit log. This electronic acceptance is legally equivalent to a handwritten signature to the extent permitted by applicable law.

If you do not agree, you must not access or use the Service. We may modify these Terms at any time. Material changes will be communicated via email or in-product notice with at least 30 days notice where practicable. Continued use after the effective date constitutes acceptance.

3LAYis marketing infrastructure for creators and teams, including sovereign inbox, outbound campaigns, analytics, API access, domain management, optional SMS, VIBEZ sensory themes, and integrations across the Interlace ecosystem. Message delivery is performed through Interlace Web Services (“IWS”), our postal-grade delivery engine.

Features vary by subscription tier. We may add, modify, or discontinue features with reasonable notice when changes materially affect paid plans.

Unless you have a separate written agreement with us, the Service is provided on a self-serve, subscription, and pay-as-you-go basis without dedicated support SLAs.

3.1 Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account and send commercial messages. By using the Service, you represent that you meet this requirement and that all registration information is accurate.

3.2 Account Security

You are responsible for all activity under your account, including actions by team members and API consumers. Safeguard passwords, passkeys, and API keys. Notify us immediately of unauthorized access at legal@interlace.systems.

3.3 Team and Organization Access

Invited team members may access your tenant according to roles you assign. You are responsible for their conduct and compliance with these Terms.

You agree to use the Service lawfully and in accordance with industry standards. You are solely responsible for the content you send and the lists you contact.

4.1 Prohibited Uses

You will not, and will not permit others to:

• Send spam, phishing, malware, or deceptive or fraudulent messages
• Send messages without valid consent or lawful basis where required
• Harvest, purchase, or use scraped email or phone lists without proper consent
• Impersonate any person or entity or misrepresent affiliation
• Transmit illegal content or content that infringes intellectual property or privacy rights
• Send messages to purchased lists, spam traps, or role accounts at scale without permission
• Promote illegal goods, scams, pyramid schemes, or prohibited regulated products without authorization
• Attempt to bypass suppression lists, rate limits, or abuse controls
• Probe, scan, or test vulnerabilities without written authorization
• Reverse engineer, scrape, or resell the Service except as expressly permitted
• Use the Service to harass, threaten, or discriminate unlawfully
• Send to recipients who have opted out or unsubscribed

4.2 Email Compliance (CAN-SPAM and Similar Laws)

For commercial email, you must:

• Include accurate header and routing information
• Use subject lines that are not misleading
• Identify the message as an advertisement where required
• Include a valid physical postal address
• Provide a clear and conspicuous unsubscribe mechanism honored within required timeframes
• Honor opt-out requests promptly and permanently for that campaign stream

4.3 SMS Compliance (TCPA and Similar Laws)

For SMS and text messages, you must:

• Obtain prior express written consent where required for marketing texts
• Provide required disclosures and opt-out instructions (e.g., STOP)
• Maintain records of consent
• Not send autodialed marketing texts to numbers on do-not-call registries without exemption

4.4 International Recipients

If you message recipients in the EU, UK, Canada, or other jurisdictions, you are responsible for GDPR, PECR, CASL, and other local requirements, including lawful basis, notices, and data-subject rights.

4.5 Enforcement

We may investigate suspected abuse, throttle or suspend sending, remove content, and terminate accounts without refund if you violate this Section or applicable law. We may report illegal activity to authorities.

You retain ownership of content and recipient data you submit. You grant us a worldwide, non-exclusive license to host, process, transmit, and display that data solely to provide and improve the Service, enforce these Terms, and comply with law.

You represent and warrant that you have all rights, consents, and notices required to collect, use, and disclose recipient data through the Service. You are the data controller for recipient data; we act as processor. Our Privacy Policy describes our processing practices.

You will not submit special categories of personal data (e.g., health, children’s data, financial account numbers) unless permitted by law and our written approval.

6.1 Plans and Pricing

Paid tiers (including Observer, Spark, Inbox, Weave, Bridge, Network, and Sovereign) include feature limits described at checkout and in-product. Prices are in USD unless stated otherwise. We may change prices with at least 30 days notice before your next renewal.

6.2 Payment Processing

Payments are processed by Stripe, Inc. By subscribing, you agree to the Stripe Services Agreement. You authorize recurring charges for subscriptions and applicable usage overages.

6.3 Bridge Credits and Usage

Certain features consume Bridge Credits or metered allowances (email volume, SMS segments, gas sponsorship). Unused monthly allowances may not roll over unless stated. Overage fees apply as described in your plan.

6.4 Refunds

Subscription fees are non-refundable for the current billing period except where required by law or expressly stated in writing. Partial-month refunds are not provided for mid-cycle cancellation. Usage-based charges for messages already sent are non-refundable.

6.5 Taxes

Fees exclude applicable taxes. You are responsible for taxes associated with your purchase except taxes based on our net income.

6.6 Free and Trial Tiers

Free or promotional tiers may be modified or discontinued at any time. We may limit features, volume, or eligibility to prevent abuse.

API access is subject to authentication, documented limits, and fair use. You may not exceed rate limits, share API keys insecurely, or use the API in ways that degrade Service stability.

We may suspend API access immediately for abuse, security incidents, or unpaid balances. You are responsible for securing webhook endpoints and validating signatures.

Documentation is provided as-is. Backward-compatible changes may be made with notice; breaking changes will receive reasonable advance notice when practicable.

You may verify sender domains you own or control. You authorize us and our providers to publish DNS records (SPF, DKIM, DMARC, MX, tracking) as required for the Service.

Deliverability is not guaranteed. Inbox placement depends on recipient providers, content, reputation, and compliance. We may pause sending from domains or IPs with elevated bounce or complaint rates.

Reserved or platform-managed domains remain our property. Custom domains you verify remain yours, subject to these Terms.

VIBEZ themes and cross-app integrations may link to other Interlace products. Additional terms may apply on those platforms. We do not warrant compatibility of third-party apps or themes created by other users.

Optional blockchain features (including asset claims, gas sponsorship, and wallet connections) involve public networks. Transactions may be irreversible. Digital assets are volatile and speculative.

We do not provide investment, tax, or legal advice. You are solely responsible for wallet security, network fees, and regulatory compliance in your jurisdiction. We are not liable for smart contract bugs, chain reorganizations, or loss of private keys.

The Service, including software, branding, documentation, and protocols, is owned by Interlace Systems LLCor its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription.

You may not copy, modify, distribute, or create derivative works of the Service except as permitted by law or open-source licenses explicitly identified.

Feedback you provide may be used by us without restriction or compensation.

We respect intellectual property rights. If you believe content on the Service infringes your copyright, send a notice to legal@interlace.systems with:

1. Identification of the copyrighted work
2. Identification of the infringing material and its location
3. Your contact information
4. A statement of good-faith belief
5. A statement under penalty of perjury that your notice is accurate
6. Your physical or electronic signature

We may remove content and terminate repeat infringers.

The Service integrates with third parties (Stripe, Cloudflare, AWS, Google OAuth, carriers, blockchain providers, and others). Your use of those services is subject to their terms. We are not responsible for third-party outages, policy changes, or acts.

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. We strive for reliability but do not guarantee uninterrupted or error-free operation, specific deliverability rates, or inbox placement unless agreed in a separate signed SLA.

Scheduled maintenance, emergency fixes, and provider incidents may cause downtime. We are not liable for delays or failures caused by internet networks, mailbox providers, carriers, or factors outside our reasonable control.

We reserve the right to assume exclusive defense of any matter subject to indemnification, at your expense, and you agree to cooperate.

18.1 Governing Law

These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles.

18.2 Informal Resolution

Before filing a claim, you agree to contact legal@interlace.systems and attempt good-faith resolution for at least 30 days.

18.3 Binding Arbitration

Except for small claims court matters or injunctive relief for intellectual property or abuse, disputes will be resolved by binding arbitration in Colorado under the rules of the American Arbitration Association. The arbitrator’s decision is final and enforceable in court.

18.4 Class Action Waiver

YOU AND INTERLACE SYSTEMS LLC AGREE THAT DISPUTES WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

18.5 Jury Trial Waiver

TO THE EXTENT PERMITTED BY LAW, YOU WAIVE ANY RIGHT TO A JURY TRIAL.

19.1 By You

You may cancel subscriptions through billing settings. Cancellation stops future renewals; access may continue until the end of the paid period.

19.2 By Us

We may suspend or terminate your account immediately for violation of these Terms, non-payment, abuse, legal requirements, or risk to the Service or other customers. We may terminate with notice for convenience on free tiers.

19.3 Effect of Termination

Upon termination, your right to use the Service ends. We may delete or retain data per our Privacy Policy and legal obligations. Sections that by nature should survive (fees owed, indemnification, disclaimers, limitation of liability, dispute resolution, and intellectual property) survive termination.

• Entire agreement: These Terms, the Privacy Policy, and any signed order form constitute the entire agreement
• Order of precedence: A signed enterprise agreement overrides conflicting self-serve Terms
• Severability: Invalid provisions do not affect the remainder
• No waiver: Failure to enforce is not a waiver of future enforcement
• Assignment: We may assign these Terms in connection with merger or sale. You may not assign without our consent
• Force majeure: We are not liable for failure due to events beyond reasonable control (natural disasters, war, labor disputes, internet failures, provider outages)
• Export compliance: You will comply with U.S. export laws and sanctions
• Government use: The Service is commercial computer software; government use is subject to restricted rights as defined in applicable regulations